​

Who we are

​LME GENERAL PEST SOLUTIONS LIMITED, trading as LME General Pest Solutions, is responsible for how your personal information is collected and used.

Company number: 16892653
Registered office: 98 Eastham Way, Manchester, Greater Manchester, United Kingdom, M38 9PY
Email: info@lmegeneral.co.uk
Telephone: 020 3824 2231
Website: https://www.lmegeneral.co.uk

​

What information we collect​

We may collect and use the following information:

​

• Name

• Address and service location

• Email address

• Telephone number

• Booking details

• Property access information

• Pest issue details

• Photos or notes relating to pest activity or treatment

• Quotes, invoices, payment records, and account history

• Messages, emails, call notes, and customer service records

• Website enquiry information​

 

We only collect information that is needed to respond to enquiries, provide pest control services, manage bookings, issue quotes and invoices, take payment, and meet legal or business obligations.

 

How we use your information​

We use personal information to:

​

• Respond to enquiries

• Provide estimates and quotations

• Book appointments

• Carry out pest inspections and treatments

• Send invoices, receipts, and payment reminders

• Provide follow-up advice and aftercare

• Manage customer records

• Improve our services

• Deal with complaints or disputes

• Meet legal, tax, insurance, accounting, and regulatory obligations

• Send service-related communications

 

We may also contact existing customers about relevant services, maintenance plans, or follow-up treatments where permitted by law. You can ask us to stop marketing communications at any time.

​

Lawful basis for using your information

We use your information where it is necessary to provide a service or take steps before providing a service, where we have a legitimate business interest, where we need to comply with legal obligations, or where you have given consent.

​

​

Who we share information with

​We may share information with trusted third parties where necessary, including:

​

• Job management and booking software providers

• Website, email, and IT service providers

• Payment providers and banks

• Accountants and bookkeepers

• Insurers and legal advisers

• Subcontractors or technicians where needed to deliver the service

• Regulators, public authorities, or law enforcement where required by law​

 

We do not sell personal information.

​

How long we keep information

​We keep customer records only for as long as needed for the purpose they were collected, including service records, legal obligations, accounting requirements, insurance purposes, and dispute handling.

Basic customer, invoice, and service records may be kept for up to 6 years where required for tax, accounting, insurance, or legal reasons.

 

How we protect information

​We take reasonable steps to keep personal information safe and secure. Access is limited to people and service providers who need the information for legitimate business purposes.

 

Your rights

​Under UK data protection law, you may have the right to:

​

• Ask for a copy of your personal information

• Ask us to correct inaccurate information

• Ask us to delete information in certain circumstances

• Object to certain uses of your information

• Ask us to restrict how your information is used

• Withdraw consent where consent is being relied on

• Complain to the Information Commissioner’s Office​

 

To make a request, contact us using the details above.

​

​

Cookies and website tracking

​Our website may use cookies or similar technologies to help the website work properly, improve user experience, understand website activity, or support enquiries.

Where required, we will ask for consent before using non-essential cookies.

​

Contact

​If you have any questions about this Privacy Policy or how we use personal information, contact:

LME General Pest Solutions
Email: info@lmegeneral.co.uk
Telephone: 020 3824 2231

​

Last updated: June 2026